Vulnerability in OTRS GmbH (former OTRS AG) OTRS

[ Description ]Official description

The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details. The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks. This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X

[ Fixes ]Fixes and patches

No fix or interim patch is linked from our sources yet. Check the vendor references below and limit exposure of affected systems until a fix is available.

[ Advisories ]Government CERT advisories

• BSI CERT-Bund11 Oct 2026WID-SEC-2026-3872

  OTRS: Multiple vulnerabilities Translated from German

  CVE-2026-78358CVE-2026-93582CVE-2026-78357+6 more CVEs

[ References ]References

• otrs.com/release-notes/otrs-security-advisory-2026-13