SimpleHelp Path Traversal Vulnerability

[ Why it matters ]Priority signals

• Exploited in the wild: on CISA's Known Exploited Vulnerabilities list since 2025-02-13
• Known to be used in ransomware campaigns
• EPSS: 97% chance of exploitation in the next 30 days (higher than 100% of CVEs)

[ Description ]Official description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

CISA: SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

[ Fixes ]Fixes and patches

CISA required action (US federal deadline 6 Mar 2025): Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

No fix or interim patch is linked from our sources yet. Check the vendor references below and limit exposure of affected systems until a fix is available.

[ References ]References

• simple-help.com/kb---security-vulnerabilities-01-2025Release Notes
• www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remo…Third Party Advisory
• www.cisa.gov/known-exploited-vulnerabilities-catalogUS Government Resource